Frequently asked questions

 

 

Terms & Conditions

Supernova Online-Access: 

Supernova Online-Access  offers your child the chance to be a part of the SN  Online  Kids Club which is a  month-to-month  membership  subscription. This includes:   

1. Membership  

• Your Online-Access Subscription will begin once you have signed up and will continue until  terminated.   
• Your child will receive all access to exclusive SN Online feature articles,  Supernova’s  E–magazines and back issue E-magazines. 
• To use online Supernova content, you must have Internet access and a device.  

2. Subscribe and Unsubscribe

• Subscribe on the ‘Subscribe to Supernova’ page on the shop.bkpublishing.co.za website.  Choose your subscription,  click the  ‘Add to Order’  button  and  you  will be taken  to the  checkout form . On the checkout form, you must fill out your details to  create an account  and  pay  to  begin your subscription.   

• To unsubscribe, simply log onto your account on the  shop.bkpublishing.co.za website.  Follow the instructions for cancellation.  You can cancel your  SN Online Kids Club  membership at any time.  However,  you are still be able to purchase on  the  account  you created.  
• Prices and subscription plans may be subject to change in the  future,  but subscribers will be notified 30 days prior to the change.  

3. Billing and cancellation 

• To use the Online Access Subscription, you must provide a valid payment method. You authorise us to charge the payment method you have provided to us when you subscribed.   
• You remain responsible for any uncollected amounts. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not cancel your account, we may suspend your access to the subscription until we have successfully charged a valid payment method.  
• The subscription fee for the Online Access plan will be charged to your payment method with which you subscribed with. If you update your payment method, you authorise us to continue to charge the applicable payment method.   
• You can cancel your subscription plan at any time, just log into your account and select cancel.   
• To the extent permitted by the applicable law, payments are non-refundable and we do not provide refunds or credits for any partial subscription periods or unused Supernova content.  

4. Exclusive offers  

• Subscribers are eligible for exclusive competitions (from time-to-time, SN Online Kids Club members will be given the opportunity to take part in competitions administered by BK Publishing for BK Publishing products and services or for products and services on behalf of third-party partners. These competitions will be governed by the terms and conditions and privacy policy described below).  
• Subscribers may be offered discounted rates for BK Publishing products and services on kidsmag.co.za and shop.bkpublishing.co.za (Discounts and specials are given in the form of coupons via the newsletter. Coupons provided will be subject to expiration, and may be limited to specific products). 

5. Passwords and Account Access

• The member who created the  SN Online Kids Club  account and whose payment method is charged (the ‘Account Owner’) is responsible for any activity that occurs through the  SN Online Kids Club  account. To maintain control over the account and to prevent anyone from accessing the  Supernova content  (which would include  electronic resources, including back issues , E-magazines, electronic  article,  and email newsletters), the Account Owner should maintain control over the device that  is used to access the  content  and not reveal the password or details of the payment method associated with the account to anyone. You are responsible for updating and maintaining the accuracy of the information you provide to us relating to your account. We can terminate your account or place your account on hold in order to protect you,  Supernova  or our partners from identity theft or other fraudulent activity.   
• Upon creating your account, you will receive a generated password which can be changed to your liking after you have first logged in.  

6. Warranties and Limitations on Liability 

• Our  online content  may not be uninterrupted or error-free. You waive all special, indirect and consequential damages against us. These terms will not limit any non-waivable warranties or consumer protection rights that you may be entitled to under the mandatory laws of  South Africa.   

7. Customer support

• To find  out  more information about our  products,  services  and its features or if you need assistance with your account, please contact Supernova at  sales@bkpublishing.co.za  or send us a Whatsapp on 0123425347. In the event of any conflict between these Terms of Use and information provided by Customer Support or other portions of our website, these Terms of Use will control.  

8. Changes to Terms of Use

• Supernova  may, from time to time, change these Terms of Use. We will notify you at least 30 days before such changes apply to you.   

9. Communications

• Supernova  will send you information relating to your account (e.g. payment authorisations, invoices, changes in password or payment method, confirmation messages, notices) in electronic form only, for example via emails to your email address provided during  sign-up.  
• You  remain  responsible for updating your contact  details.   

10. Privacy Policy

Collection of  information  we receive and store about you such as:  

• The  information you provide to us which includes:  

your name, email address,  physical  address, phone number, child’s name, child’s date of birth, child’s school, child’s gender and payment method.  We collect this information in a number of ways, including when you enter it while using our service, when you interact with our customer service, or when you participate in surveys or marketing promotions. This also applies to information captured when you choose to provide ratings,  comments  or otherwise provide information to us through our  products.  

Your Information and Rights  

• You can request access to your personal information, or correct or update out-of-date or inaccurate personal information we hold about you. You may also request that we delete personal information that we hold about you.  
• When you visit the ‘Account’ page on our website, you have the ability to access and update a broad range of information about your account, including your contact information and your Supernova payment information. You must be signed in to access the ‘Account’ section.   
• We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.   
• We may reject requests that are unreasonable or not required by law, including those that would be extremely impractical, could require disproportionate technical effort, or could expose us to operational risks.  We may retain information as required or permitted by applicable laws and regulations, including to honour your choices, for our  check out  or records purposes and to fulfil the purposes described in this Privacy Statement. We take reasonable measures to destroy or de-identify personal information in a secure manner when it is no longer required.  

11. Data Security

• We use reasonable administrative, logical,  physical,  and managerial measures to safeguard your personal information against loss, theft, unauthorised access, use, and modification. These measures are designed to provide a level of security appropriate to the risks of processing your personal information. 

Privacy Notice and Protection of Personal Information

BK Publishing (pty) ltd 

Registration No: 2015/060893/07

Trading as / Subsidiaries:

• • Supernova Magazine,
  • SN Kids Club,
  • supernovamagazine.co.za,
  • KidsMag.co.za,
  • Preflight Books,
  • shop.bkpublishing.co.za.

This Privacy Notice explains to you the basis on which we collect and process your Personal Information through your use of BK Publishing (pty) ltd, platforms, websites, social media, products and services.

Guide to contents

1. 1. Introduction;
   2. Who we are;
   3. How do we collect personal information and what information do we collect;
   4. When will we process your personal information; 
   5. How we use your information;
   6. How we share your information;
   7. Your rights and obligations;
   8. Changes to our Policy;
   9. Other important information.

1. Introduction 

BK Publishing (pty) ltd is dedicated to protecting the privacy and confidentiality of Personal Information. BK Publishing (pty) ltd provides a variety of services and products for the publishing industry and the general public. Our books and magazines are sold from our websites, and electronic media is published online. Our services are provided online and in-person.

 

2. Who we are 

BK Publishing (pty) ltd

Registration No: 2015/060893/07

Trading as:

• • BK Publishing
  • Supernova magazine
  • Preflight Books
  • Supernovamagazine.co.za
  • Kidsmag.co.za
  • Shop.bkpublishing.co.za
  • SN Kids Club

Tel: +27 12 342 5347

General email addresses

info@preflightbooks.co.za

mail@bkpublishing.co.za

sales@bkpublishing.co.za

BK Publishing (pty) ltd is a vibrant publishing house in the heart of Pretoria. Our entrepreneurial spirit has manifested itself in the great variety of projects, imprints and services we provide. To fulfil our vision of fostering a book loving and book buying culture, we have created Supernova, the magazine for curious kids. With Supernova and other products for reluctant readers, we make children aware of issues which affect them, their community and their environment. With over 16 years of publishing experience, our indie imprint, Preflight Books, helps aspiring self-publishers bring their manuscripts to life and provides professional book production services to local and international publishers, and corporate clients.

 

3. How do we collect personal information and what information do we collect

We collect information provided directly from you when opening an account or profile on one of the BK Publishing (pty) ltd websites, social media, via email or walk-in, when submitting an order, query or request, or when joining one of the BK Publishing (pty) ltd emailers or clubs.  

Information we collect when opening an account

Personal information

Personal information is information that identifies you as an individual or relates to an identifiable individual. When dealing with BK Publishing (pty) ltd, we may require any of the following Personal Information to conduct business with you:

• • Business name;
  • Business trading name;
  • VAT number;
  • Phone number;
  • Province located;
  • Company registration number;
  • Title;
  • Name;
  • Surname;
  • Contact number;
  • Email address;
  • Gender;
  • Date of birth;
  • Postal Address;
  • Postal code;
  • Delivery address;
  • Fax number;
  • Job title;
  • Alternative contact details;
  • Subscriber’s name;
  • Subscriber’s school;
  • Subscriber’s birthday;
  • Subscriber’s gender;
  • Subscriber’s delivery address;
  • Social media handles;
  • Information regarding unpublished works;
  • Manuscripts and intellectual property submitted to us;
  • Preferences and opinions as obtained from questionnaires and market research;
  • Comments on social media and blog posts.

If you submit any Personal Information on behalf of other people,  you must have a lawful ground to do so, in accordance with the Protection of Personal Information Act.

Log Files

When you visit any of the BK Publishing (pty) ltd websites, even if you do not register your customer information, our website host may collect information, such as your IP address, the name of your ISP (Internet Service Provider), your browser, the website from which you visit us, the pages on our website that you visit and in what sequence, the date and length of your visit, and other information concerning your computer’s operating system, language settings, and broad demographic information. This information is aggregated and anonymous data, and does not identify you specifically. However, you acknowledge that this data may be used to identify you if it is aggregated with other Personal Information that you supply to us. This information is not shared with third-parties and is used only within BK Publishing (pty) ltd on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above, without your explicit permission.

Cookies

BK Publishing (pty) ltd websites use cookies. A cookie is a small piece of information stored on your computer or smart phone by the web browser. The two types of cookies used on our websites as described below:

“Session cookies”: These are used to maintain a so-called ‘session state’ and only lasts for the duration of your use on our websites. A session cookie expires when you close your browser, or if you have not visited the server for a certain period of time. Session cookies are required for the Platform to function optimally, but are not used in any way to identify you personally.

“Permanent cookies”: These cookies permanently store a unique code on your computer or smart device hard drive in order to identify you as an individual user. No Personal Information is stored in permanent cookies. You can view permanent cookies by looking in the cookies directory of your browser installation. These permanent cookies are not required for the BK Publishing (pty) ltd websites to work, but may enhance your browsing experience.

Correspondence

If you correspond with us via email or other forms of communication, we may retain such correspondence and the information contained in it, and use it to respond to your enquiry or to keep a record of your enquiry. 

Important

It is in our legitimate interests to service our clients to the best of our abilities.

If you fail to provide Personal Information when requested, which is necessary for us to consider your request, we may not be able to process your request.

 

4. When will we process your Personal Information

 We will only process your Personal Information for lawful purposes relating to our business if the following circumstances apply:  

• • You have consented thereto; 
  • A person legally authorised by you, the law or a court, has consented thereto; 
  • It is necessary to conclude or perform under a contract we have with you;
  • The law requires or permits it, where necessary to comply with a legal or regulatoryobligation;
  • Where necessary for our legitimate interests (considering  your interest and fundamental rights and making sure the processing does not override these interests):
  • It is required to protect or pursue your, our or a third-party’s legitimate interest; and/or  
  • You are a child, and a competent person (such as a parent or guardian) has consented thereto on your behalf.

5. How we use your information

Services and products

We use the information we have about you (e.g. the information you provide, the information we collect from your engagement with our services and inferences we make from the information we have about you), to recommend relevant content and conversations on our services or suggest products you could add to your portfolio. We use the information you provide to fulfil the delivery of services or products which you have engaged us to fulfil.

Communications

We will contact you, as well as enable communication between yourself and our service department. We will contact you through email, telephone,  mobile phone, in-app notifications, notices posted on social media, and any other way through our services to you.

Customer Support

We use your information to assist you and solve your problems. We use the information (which can include your communications) to investigate, respond to and resolve complaints and service issues.

Aggregate Insights

We use the information to generate aggregate insights. We use your information to produce and share aggregated insights that do not identify you. For example, we may use your information to generate statistics about our members, their profession or industry, to calculate ad impressions served or clicked on, or to publish user demographics for a service or product insights.

Protection of your intellectual property

We will not disclose your sensitive information, such as an author’s manuscript (as signed per the confidentiality agreement provided to you) to third-parties that are not involved with the production of your manuscript. Except with your specific consent or in the circumstances permitted by law.

Unsolicited electronic manuscripts submitted to BK Publishing (pty) ltd will be kept on file for record purposes only. Unsolicited physical manuscripts are not the responsibility of BK Publishing (pty) ltd and may be kept on site or destroyed, and will not be returned or covered by this Privacy Policy.  

 

6. How we share your information

Related Services

BK Publishing (pty) ltd is the holding company for a number of subsidiaries and we share your information across our different internal entities. We share your personal information internally between our entities to provide and develop our services. We may combine information internally across the different services/products to help our services be more relevant and useful to you and others.

Service Providers and Contracted Third-Parties

BK Publishing (pty) ltd uses third-party service providers to fulfil the services and deliverables for which you have engaged us. Limited information will be shared with courier companies and contractors for the purpose of fulfilling orders. Though we strive to ensure that your information is secure, these third-parties are bound by their own internal Personal Information policies. They will only process your Personal Information on our specific instructions, and they are subject to a duty of confidentiality.

Legal Disclosures

We may need to share your information when we believe it is required by law, legal process, or to help protect the rights and safety of yourself, us or others. We attempt to notify members about legal demands for their Personal Information when appropriate in our judgment unless prohibited by law or court order or when the request is an emergency. We may dispute such demands when we believe, in our discretion, that the requests are over-broad, vague, or lack proper authority, but we do not promise to challenge every demand.

 

7. Your rights and obligations

Information Retention

We keep your Personal Information while you are a BK Publishing (pty) ltd customer, and need to provide you with services or sales. We will process your information while your relationship with us is active and while you keep on making use of our services. This includes any information you have provided to us.

Even if you are only active every few years, we will retain your information and keep your Personal Information on file until you decide to stop using our services. We will also keep your information where you have agreed for us to do so, or have given your consent that we are allowed to do so.

In some instances, we choose to retain certain information about you after you have discontinued our services. We will continue doing so in a depersonalised form for statistical, historical or research purposes.

We keep some of your information indefinitely on record if reasonably necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, enforce our other user agreements, or fulfil your request to object to our processing of your information.

Rights to access and control your Personal Information

You have rights in connection with your Personal Information. You have many choices about how your information is collected, used and shared. These rights include the following:

Request access to your information

You will be able to ask us what information we have about you as well as ask for a copy of this information. This should be done on request to mail@bkpublishing.co.za. There are some exemptions, which means you may not always receive all the information we process. When we can give you a copy, (this might be done at a certain fee), which will also be communicated to you at the time of your query. For security reasons, you may need to identify yourself before such information is shared with you.

Change or correct information

You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Delete information

You can ask us to delete or remove personal information under certain circumstances.

Object to processing

You can do this where we rely on your legitimate interest, public interest or our legitimate interest (or those of a third-party) and there is something about your particular situation that makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes or where you have given your consent for the specific processing, and you want to retract your consent. Retracting your consent does not invalidate your information we lawfully processed while we had your consent to do so.

Request the restriction of processing

You can ask us to suspend the processing of personal information about you, for example, if you want us to establish its accuracy or the reason for processing it.

Where you want to review, verify or correct your personal information, you can do so by logging into the online system where you registered. If you want to object to the processing of your personal information or retract your consent, please send an email to mail@bkpublishing.co.za

 

 8. Changes to our Privacy Notice

Changes to the Privacy Notice apply to your use of our services after the “Effective date”. BK Publishing (pty) ltd can modify this Privacy Notice. When material changes are made, we will provide notice through our services, or publish it on our website or newsletters, to provide you with the opportunity to review the changes before they become effective.

You acknowledge that your continued use of our services after we publish our changes to this Privacy Notice, means that the collection, use and sharing of your Personal Information is subject to the updated Privacy Notice.

 

9. Other important information

Security

We have implemented appropriate security measures to prevent your Personal Information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your Personal Information to those employees, agents, contractors and other third parties who have a business need-to-know. They will only process your Personal Information on our specific instructions, and they are subject to a duty of confidentiality.

 

Contact Information

For any enquiry, please contact us on mail@bkpublishing.co.za and +27(0) 12 3425347. Any complaints will be responded to within 30 days.

Should you have a complaint you cannot resolve with us; you will be able to contact the Information Regulator.

Their contact details are as follows:

The Information Regulator (South Africa) 

33 Hoofd Street
Forum III, 3rd Floor Braampark 
P.O Box 31533 
Braamfontein, Johannesburg, 2017

Complaints email: complaints.IR@justice.gov.za 

Returns Policy for BK Publishing (pty) ltd, Supernova magazine and shop.bkpublishing.co.za

Compliant with South African Consumer Protection Laws

Introduction

At BK Publishing, we are committed to providing high-quality products and excellent customer service. Our returns policy ensures compliance with South African laws, including the Consumer Protection Act (CPA), to protect your rights as a customer. Please read this policy carefully to understand your rights and our obligations.

Eligibility for Returns

Defective or Damaged Items

If a book you purchased from us is defective, damaged, or does not match the description provided, you are entitled to return it within six months of purchase. In compliance with Section 20 of the CPA, you may choose a refund, replacement, or repair.

Incorrect Items

If you receive an incorrect book (e.g., wrong title, author, or format), you may return it within seven days of receipt. We will offer a replacement or refund, depending on your preference.

Unwanted Items

We understand that sometimes you may change your mind about a purchase. You may return unopened and unused books within seven days of receipt for a refund or exchange. Please note that shipping costs for returns due to a change of mind will be at your own expense.

Exceptions to Returns

Certain items are not eligible for return, including:

• E-books, digital downloads, and other electronic content once accessed or downloaded
• Books explicitly marked as non-returnable (e.g., sale or clearance items)
• Books returned in a condition that renders them unsellable

Returns Process

Step 1: Contact Us

To initiate a return, please contact our customer service team at +27 (0)12  342 5347 or sales@bkpublishing.co.za. Provide your order number and a detailed description of the issue, along with photographic evidence if applicable.

Step 2: Approval and Instructions

Once your return request is approved, we will provide you with instructions on how to return your item(s). These may include packaging guidelines and the return address.

Step 3: Return the Item

Please return the item(s) in their original packaging, along with a copy of the invoice and proof of purchase. Use a reliable courier service to ensure the book(s) arrive safely.

Step 4: Refund or Replacement

Upon receiving the returned item and verifying its condition, we will process your refund or replacement within 7–14 business days. Refunds will be issued to your original payment method.

Refund Policy

Processing Time

Refunds are typically processed within 7–14 business days after we receive the returned item(s).

Original Payment Method

Refunds will be issued to the original payment method used at the time of purchase. If this is not possible, alternative arrangements will be made in consultation with you.

Shipping Costs

If the return is due to an error on our part (e.g., defective, damaged, or incorrect items), we will cover the return shipping costs. For returns due to a change of mind, shipping costs will be borne by you.

Consumer Rights

This returns policy is designed to uphold the rights granted to customers under South African law. In particular:

• Section 19 and 20 of the CPA provides for the return of defective goods.
• Section 56 of the CPA mandates a six-month implied warranty on all goods.
• If you believe your rights have been violated, you are entitled to escalate the matter to the Consumer Goods and Services Ombud.

Contact Information

For assistance with returns, please contact us:

• Email: sales@bkpublishing.co.za
• Phone: +27 (0) 12 342 5347
• Address: 1239 Francis Baard Street, Hatfield, Pretoria, 0084, South Africa

Amendments

We may update this returns policy from time to time to ensure compliance with changes in legislation or business practices. Any amendments will be communicated through our website.

Conclusion

At BK Publishing, we take pride in serving our customers with integrity and transparency. This returns policy is part of our commitment to excellence, ensuring a smooth and fair process for all returns. Thank you for choosing BK Publishing.